Full transparency about how your personal data is collected, stored, and used at ka9 is a core principle of ours. Please read this document carefully — it is the foundation for protecting your rights.
Ka9 (ka9.onl) is a trusted name in Bangladesh's online gaming community. We believe it is both our ethical and legal responsibility to protect every member's personal information and privacy. This privacy policy explains what information is collected when you use the ka9 platform, why it is collected, how it is stored, and what rights you have.
Our privacy policy is built in accordance with international data protection standards — in particular the GDPR (General Data Protection Regulation). By registering with or using ka9, you are considered to have accepted the terms of this policy.
This document has been written in English for members' convenience. The English version shall take precedence for legal interpretation purposes. This document was last updated in January 2026.
Various types of information are collected to provide services on the ka9 platform. The table below outlines the details by category:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age & Identity Verification (KYC) |
| Contact Information | Mobile number, email address | Account Security & Communication |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device information, browser | Security & Fraud Detection |
| Gaming Activity | Gaming history, bonus usage, session data | Service Improvement & Responsible Gaming |
| Location Data | Country, region (estimated from IP) | Legal Compliance & Geo-Restriction |
Ka9 collects information in several ways. The most direct is what you provide yourself — during registration, when filling out your profile, or when contacting support. Some technical information is also collected automatically.
ka9 never collects information from social media or third-party apps without your permission.
Ka9 uses collected data only for specific and legitimate purposes. A full list of how we use your information is provided below:
ka9 never sells your information to unauthorized third parties for advertising purposes.
Ka9 uses industry-leading technology and processes to keep your data secure. Our security infrastructure is multi-layered and regularly verified through third-party audits.
In the event of any security breach, we will notify the relevant regulatory authorities and affected members within 72 hours.
Ka9's website and app use cookies. Cookies are small text files stored on your device that help improve platform functionality and user experience.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.
Ka9 does not store your information indefinitely. A specific retention period is defined for each type of data, determined by legal requirements and business purposes.
Once the designated retention period ends, data is securely deleted or anonymized so that no identification is possible.
As a ka9 member, you have several important rights over your own personal data. We respect these rights and are ready to assist you with any request.
In accordance with GDPR and international data protection standards, ka9 guarantees the following rights for all members.
You have the right to know what information ka9 holds about you. Submit a request to support and we will respond within 30 days.
If any of your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
In certain circumstances, you may request the permanent deletion of your data — though data subject to legal obligations may not be fully erasable.
You may request that processing be temporarily suspended if the accuracy of your data is disputed or if the processing is unlawful.
You may request a copy of the data you have provided in a machine-readable format (CSV/JSON) for use elsewhere.
You have the right to object to data processing carried out on the basis of marketing or legitimate interests.
We are committed to protecting your data not just in words, but through concrete action at every step.
Every transaction and piece of personal information you share is protected by 256-bit SSL encryption. No third party can access or read this data.
We adhere to the highest standards of international data protection law. Regular compliance reviews ensure our practices remain up to date at all times.
Every year, independent third-party cybersecurity experts conduct a full review of our systems, and improvements are made promptly based on the findings.
We only collect information that is strictly necessary to provide our services. We consciously avoid collecting data beyond what is needed.
In the event of a data breach, affected members will be notified within 72 hours via email and platform notification.
Our privacy policy is written in plain language — because you have the right to understand what you are agreeing to. No hidden clauses.
The ka9 platform is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age declaration is mandatory at registration, and additional identity documents may be requested in cases of doubt.
If we are notified that a minor has created an account, that account will be closed immediately and all collected data will be securely deleted. Parents or guardians may contact our support team regarding this matter.
If you suspect someone you know who is under 18 is using ka9, please notify our support team immediately.
Ka9 may update this privacy policy from time to time. Changes may be driven by new laws or regulations, technological updates, or an expansion of our services.
You can visit this page at any time to read the latest privacy policy. To request a copy of a previous version, contact our support team.
If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated data privacy team. We aim to respond to all requests within 30 days.
Data protection contact email: [email protected]
If you believe your privacy rights have been violated and ka9 has been unable to resolve your complaint to your satisfaction, you have the right to lodge a complaint with the data protection authority in your country.
You have read our privacy policy — now join ka9 with confidence. Your data is protected, your experience is secure.